FAQ – Dress the Population

Something I ordered is now on sale. Will you match the new price?

We do not offer price adjustments. Sale prices are exclusively available for the duration of a sale. If you make a purchase before an item goes on sale, you are not eligible for the discount. Stay up-to-date and learn about new promotions and sales by signing up to receive emails and text messages. Dressthepopulation.com does not price match promos or markdowns offered by our retail partners. Items purchased during an archive or sample sale are final sale, no exceptions.

How do I request product for media consideration?

For media or PR inquiries, please contact hayley@dressthepopulation.com

Do you sell wholesale?

Yes, Dress the Population offers wholesale.

For wholesale inquiries contact: Contact@dressthepopulation.com

What methods of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, Paypal, Apple Pay, Shop Pay, Google Pay, Amazon Pay, and Afterpay.

How do I reach customer service?

Email is the best way to reach us.

Customer Service Inquiries

Contact@dressthepopulation.com

Make sure to include any relevant details like an order number, account email, photos, or anything else relevant to your inquiriy within your email.

Wholesale inquiries

Contact@dressthepopulation.com

NOTE:We observe the following Holidays :

New Years Eve

New Years Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

"Please note that your order may experience delays on or around the above dates"

Can I change or cancel my order?

Provided your purchase has not been shipped, we can changes or cancel your order order. For change or cancellation inquiries, please emailcontact@dressthepopulation.comwith your order #in the email subject line.

What is your return policy?

REFUND OR EXCHANGE

Customers are responsible for all shipping costs associated with returns. Dress the Population offers free shipping, however customers must pay for any costs associated with returns.
Dress the Population gladly accepts returns of purchases provided items are unworn, unwashed, unaltered, undamaged or defective.
Items marked 'final sale' at the time of purchase are not eligible for return. Any items purchased during an archive or sample sale are as-is final sale, no exceptions.
Eligible items must be returned within 30 days of the original purchase to be eligible for a return or exchange.
Once we receive your return, please allow 5-7 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account.
You will receive an email notification once our team has processed your refund.
Refunds are made in the form of the original payment.
If an order contains damaged, defective, or incorrect items it must be reported within 48 hours of delivery. Please send a picture of damage on item to contact@dressthepopulation.com.
ALL Returns must be received in new condition; unworn, unwashed, and with the tags intact. Items with obvious use such as makeup stains, animal hair, dander, deodorant stain, etc. or any indication that the dress has been worn are not eligible for return.
Return attempts with obvious use will be rejected and re-shipped back to customer and are NOT eligible for a refund.
Please note that expedited shipping costs on your original order will NOT be refunded.

Click Here to Start a Return

My order is wrong or damaged

We apologize for any error made while processing your order. Please contact us as soon as possible atcontact@dressthepopulation.comwith a photo of the error and we will respond as quickly as possible to resolve the issue. If you receive a damaged, defective or incorrect item, it must be reported within 7 days of delivery. Follow the guidelines for processing a return to receive a refund or exchange your item. Please note that damaged items or defective items that are outside of our normal returns window will not be accepted.

International Returns

To start an international return click HERE.

Note, the Order ID must have a # ahead of the 5-digit Order ID to look up your item. Your email must match the original email address used to place your order.

All return postage and fees, including any duty and taxes (if applicable), are the responsibility of the customer. Please note, you will receive the cost of the garment, minus the cost of delivery back.

Please note that if you do not use our return label, Dress the Population is not responsible for packages that are stolen, lost, or damaged during transit.

We do not accept international exchanges at this time, however, we recommend placing your new order now to reserve the item of your choice and send your current item back in the meantime.

Reach out to us with any questions or concerns at contact@dressthepopulation.com

My Package is Lost!

Once your order has been delivered to your specified shipping address, Dress The Population is not responsible for lost or stolen packages. We do encourage you to provide a secure shipping location for you to receive your order without complications.

What shipping methods do you offer?

STANDARD SHIPPING

GROUND SHIPPING: FREE on orders $99 and up for packages shipped within the US.

We do NOT offer free returns.

Orders shipping outside the United States are NOT eligible for free ground shipping.

Orders are shipped from the Tampa Bay, FL area. Time in transit for ground packages to the East Coast is 4-6 business days and about 5-7 business days to the West Coast.

EXPEDITED SHIPPING

UPS 3 Day Select: Delivered within 3 business days after the date of shipment. We do not currently offer weekend deliveries.

UPS 2nd Day Air: Delivered 2 business days after the date of shipment. We do not currently offer weekend deliveries.

Standard Next Day Air: Delivered the next business day. We do not currently offer weekend deliveries.(delivers on Monday if ship date is Friday).

TIME SENSITIVE ORDERS

We cannot not guarantee your order will be shipped the same day it is placed. If you have a special request for expedited shipping, we will do our best accomodate you. Please contact customer service at contact@dressthepopulation.com in advance to arrange time sensitive deliveries.

PROVIDERS:

FedEx Ground® Home Delivery: 5 to 7 business days.

FedEx 2Day®: Delivered 2 business days after the shipment date.

NOTE: FedEx can no longer guarantee 2 day shipping because of recent demand increase.

FedEx Express Saver®: Delivered 3 business days after the shipment date.
NOTE: FedEx can no longer guarantee 3 day shipping because of recent demand increase.

FedEx Standard Overnight®: Delivered 1 business days after the shipment date.

UPS 3 Day Select: Delivered 3 business days after the shipment date. We do not currently offer weekend deliveries.

UPS 2nd Day Air: Delivered 2 business days after the shipment date. We do not currently offer weekend deliveries.

Standard Next Day Air: Delivered the next business day after the shipment date (delivers on Monday if ship date is Friday). Overnight shipping does not guarantee morning delivery. We do not currently offer weekend deliveries.

UPS Next Day Air Early: Delivered the next business day by 9:00 AM in the morning after shipment date. (delivers on Monday if ship date is Friday). We do not offer weekend deliveries.

Where do you ship?

DOMESTIC SHIPPING

We ship to all states with in the US, including Alaska and Hawaii.

Shipping cost and transit time vary by location. Shipping costs are automatically caculated on the checkout page.

We currently offer international shipping!

*Please note shipping dates are estmates and may vary due to your location.

How quickly will my order ship?

Orders typically ship within one business day the is order is placed. You will receive an email notification once your order has been shipped which will also include tracking information.

Orders placed on Friday after 12:30 PM , Saturday or Sunday are shipped by Tuesday of the following week.

For expedited shipping, orders must be placed prior to 12:30 PM EST to qualify for same day shipping.

TIME SENSITIVE ORDERS
Please contact customer service at contact@dressthepopulation.com. While we can not guarantee your order will be shipped the same day it is placed, we will do our best to help your receive your order as quickly as possible.

SHIPPING OPTIONS

FedEx Ground® Home Delivery: 5 to 7 business days.
FedEx 2Day®: Delivered 2 business days after the shipment date. NOTE: FedEx can no longer guarantee 2 day shipping because of recent demand increase.

FedEx Express Saver®: Delivered 3 business days after the shipment date.
NOTE: FedEx can no longer guarantee 3 day shipping because of recent demand increase.

FedEx Standard Overnight®: Delivered 1 business days after the shipment date.

UPS 3 Day Select: Delivered 3 business days after the shipment date. We do not currently offer weekend deliveries.

UPS 2nd Day Air: Delivered 2 business days after the shipment date. We do not currently offer weekend deliveries.

UPS Next Day Air Early: Delivered the next business by 9:00 AM day after the shipment date (delivers on Monday if shipped on Friday). Weekend deliveries are not available.

What size should I order?

Please refer to the size chart located in the "Size and Fit" section on each items page.

If you are in between sizes, we suggest sizing up.

If you need further assistance, please send us a note at contact@dressthepopulation.com and include your typical size and measurements and we will provide individualized size advice.

Learn more about the Population Points Program

To learn more about our Population Points Program click here.

Can I stack my rewards with a discount code?

We currently do not allow the use of rewards and discount codes to be combined on the same order. You can use up to 1 discount per order

Do loyalty members get free shipping?

Yes, all loyalty members will receive free standard shipping within the United States. It does not apply to international shipping or expedited shipping.

What is covered?

Your product is protected from defects and failures that can occur with normal use. Extend plans cover your product above and beyond the manufacturer's warranty. This plan does not cover accidental damage, or damage caused by abuse or misuse, so be nice to your stuff. You can find more details in the Protection Plan Terms and Conditions below.

When is it covered?

Extend’s protection plan protects your product from mechanical and electrical failure after your manufacturer warranty expires and continues through your chosen coverage term.

Start a claim

To start a claim click HERE.

To learn more about Extend shipping click HERE.